Effective Date: July 30, 2026
Because Certiqo primarily offers online courses, certification programs, and digital learning access, our return and refund process is different from physical goods. Please review this policy carefully before purchasing.
Once a learner has been granted course access, downloads, or access to protected learning materials, refunds may be limited because the product is digital in nature.
A refund request may be considered when a duplicate payment has been made, a technical issue prevents reasonable access and cannot be resolved, or an enrollment error occurred and was reported promptly.
Refunds may be declined where a learner has already accessed substantial course material, completed lessons, downloaded protected resources, or delayed the request unreasonably after purchase.
Where a refund request is permitted, the learner should contact us as soon as possible after the issue arises and provide the order details, registered email address, and reason for the request.
Approved refunds are generally processed back through the original payment method where possible. Processing times may vary depending on the payment provider or bank.
In some cases, instead of a cash refund, we may offer a course transfer, credit adjustment, or alternative resolution when appropriate.
For refund or billing-related enquiries, contact [email protected].
